Information We Collect

When you contact us for corporate flower arrangements or gift services, we gather data you willingly supply. This may include your name, company name, email, phone number, delivery addresses, and details of your floral specifications. Payment details are collected when you place orders, though transactions are securely handled by our payment partners.

For corporate clients, we might collect extra business information like company registration data, preferred delivery timelines, and budget requirements to tailor our service to your business needs.

Our site automatically gathers technical details when you visit, such as IP address, browser, device details, and navigation path. We use this to enhance site performance and understand how clients discover our services.

How We Use Your Information

We primarily use your data to complete flower orders and deliver excellent customer support. This includes processing orders, coordinating deliveries, crafting custom arrangements based on your specs, and communicating about your service needs.

We also use data to enhance our services and the website experience. This helps us understand which corporate floral offerings are most valuable to our clients and how we can better support the business community in United Kingdom.

Information Sharing and Disclosure

LumenRibbonForest respects your privacy and does not sell your personal data to third parties. We only share information when needed to deliver our services or when required by law.

We may share essential data with trusted service partners who assist in running our operations. This includes delivery partners, payment processors, and IT service providers. These partners are contractually bound to protect your information and use it solely for the services they perform for us.

We may disclose data when required by law, a court order, or government request. We may also share data to safeguard our rights, property, or safety, or the safety of our customers and staff.

Data Security Measures

We treat the protection of your personal data with utmost seriousness and apply suitable technical and organizational safeguards to shield it. This includes protected data storage, encrypted communications, and restricted access to personal information within our organization.

Although we put robust security measures in place, no internet transmission method is entirely foolproof. We continually update our security practices to guard against emerging threats.

Your Privacy Rights

You possess important rights concerning your personal data. Depending on applicable laws, you may be entitled to access, amend, delete, or limit how your information is used.

To exercise these rights, reach out to us using the contact details at the end of this policy. We will respond within a reasonable period as required by law.

Data Retention

We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations vary by data type and purpose for which it was collected.

Cookies and Website Tracking

We use cookies and comparable technologies to enhance your browsing experience and gain insights into how people explore our site. Cookies enable us to recall your preferences and assess site performance.

You can manage cookie settings in your browser. Note that turning off some cookies might impact how the site works. For more detail on our cookie practices, see our Cookie Policy.

Third-Party Links

Our site might include links to third-party sites or services. This privacy policy covers only LumenRibbonForest and this site. We are not accountable for the privacy practices of external sites.

We encourage you to check the privacy policies of any third-party sites you access via links on our site.

Policy Updates

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we implement significant changes, we will update the 'Last Updated' timestamp at the top of this policy.

Please take a moment to review this policy from time to time so you know how we safeguard your personal data.

Contact Us About Privacy

If you have questions about this privacy policy, wish to exercise your privacy rights, or are concerned about how we handle your data, please get in touch.